Customers’ Complaint for Nastydress “Why I still Haven’t Got My Package for over 2 Months?”
International transportation attaches a booming significance to people, which is driving customers to shop worldwide online. However, Nastrydress receives customers’ complaints about shipping time that it takes extremely long time to get parcels, even over 2 months, leading to a refund request. Why would that happen?
Let us figure out the source and solution from Nastydress.
What is Nastydress & Where is it located?
As a cheap fashion e-retailer, Nastydress(www.nastydress.com) is a global online website that delivers today’s exciting and edgy fashion apparel. With free shipping on every item, customers could enjoy cutting edge retail fashion and at wholesale prices. Did Nastydress has no customer complaints? No, It has. Like every other businesses, Nastydress get customer complaints against its delivery.
Nastydress is located in South China, which is apt to a little bit longer delivery than the parcels shipped from their countries . It is an important point to review the complaints from customers—location does that partially.
How long will the parcel usually take to deliver?
Total delilvery time=processing time+shipping time. Generally, it will take 2-7 business days to process(if items are available). Shipping time depends on the shipping method(expedited shipping—3-7 business days, standard shipping—7-15 business days, international flat rate shipping—10-25/15-30 business days).
Please kindly notice that business days do not include weekends, consequently, if customers choose international flat rate shipping, it makes sense that it would take more than one month, even 2 months to deliver with complaints.
Shipping Factors: Customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping time. It claimed on Natydress’s shipping info page, but many complain customers have not note them.
What does Nastydress do to solve customer complaints for the long delivery?
Given customers choose international flat rate shipping which will take 10-25 business days for shipment, it has been over one month and nothing arrives. Nastydress will confirm the shipping address with customers once again to make sure the destination is available to deliver first. Secondly, it is a good way to ask customers for checking in the local post office with the tracking information because in some cases, local post office will require customers to pick up parcels over there.
How does Nastydress address the issue?
Customers complain the endless waiting. Is that true? What about the deadline for my package?
Above shipping factors aside, different shipping methods have theirs estimated time for delivery. Nastydress sets deadline for various packages with disparate shipping methods. Most of the parcels will be delivered within the time frame.
“Will I be refunded?”
If the parcel lost on the way, Nastydress will offer a refund option for customers. As far as I am concerned, an insurance before placing an order is a good choice. Nastydress holds the belief that they will be responsible for parcels.
Complaints happen, right? Because we are instinctively strict to service and protect our own interests. If my parcel still has been arrived for over 2 months, I will upset as well. Nevertheless, Nastydress is sparing no efforts to solve the delivery issue to customers’ satisfaction. I am expecting a greater Nastydress.