“Items zipper is broken and it has a hole in it.” this is a customer complaint against nastydress’s quality.
we know there is not a business has a 100% postive reviews. every company has its growing pains. did you ever receive customer complaints? did you know how to deal with it?
Nastydress customer service team replied this complaint:
·We are extremely sorry for this inconvenience.
We did not receive the picture of the item, but we will solve for you.
We are committed to resolving this case to your satisfaction.
Please consider the following options:
Option 1: Resend a New Item
For this, please provide us with the information below:
Confirm your address:
customers: Olyvia McCombs, shipping address: 703 W. 18th St , city: Rock Falls, state: Illinois, zip_code: 61071, country: US, phone: 8157180753
Option 2: Quick Partial Refund to Your Nastydress Wallet as Store Credit.
As an exceptional offer, you can keep the item and do not need to return it to us.
If you know someone in need or if you would like to donate it to a charity, we would really appreciate it.
We can partially refund you 6.22USD to your Wallet and additionally reward you with extra points(You will receive 5 points for every 1 USD. For example 3 USD will gain you 15 points).You will receive this refund within 24 hours.
Learn more about Nastydress wallet benefits: http://www.nastydress.com/m-article-id-104.htm
Check out how to use points: http://www.nastydress.com/m-article-id-86.htm
·Find out more about our policy see here: http://www.nastydress.com/warranty-and-return/
Please inform us of your decision. We look forward to hearing from you.
Nastydress Customer Service
It’s a happy ending. this customer chosen the first option: Resend a new item.