As an online shopping website, one of customer complaints for an e-commerce business is return. Some customers complain that it’s difficult to return an item and get a refund on Nastydress. Although Nastydress claimed it has a professional after-sale processing, it’s easy for customers to understand and get their problems solved, some customers still wondering whether Nastydress is a scam or not for its return policy. This article contains all details about the return and refund on Nastydress.
Ⅰ.30 Day Returns Warranty
From early 2016, Nastydress extend the time of return to 30 days. Before placing an order, please check the ordered size is correct and kindly reference the size chart on the product page. If received items still don’t meet the satisfaction, Nastydress can easily arrange an exchange or a refund. You can contact Nastydress customer service within 30 days of receiving the item. If the item is defective or damaged, or your order with wrong size or wrong products, customers should contact Nastydress immediately via Support Center.
Ⅱ.How to contact Nastydress
For after-sale problems, customers need to submit a ticket and describe the problem in detail in detail including the reason for the return with order number and SKU (product) number. For defective, incorrect or not as described items, Nastydress asks you to send clear pictures or videos of the problem items.
After contacting Nastydress customer service and submit your problem, Nastydress reserve the right to decide how to solve it. If Nastydress is responsible for the issue, a return for a refund or an exchange will be allowed. After receiving the parcel, Nastydress will refund the full product cost and its shipping or resend a replacement for free.
If customers make a mistake, a return will also be allowed. The difference from the above situation is customers need to cover the shipping fee both ways for an exchange. Nastydress can make a full refund of product value.
Useful notice about Nastydress Shipping: it seemly that Nastydress offers free shipping worldwide with the way of flat rate shipping. But if you make a mistake but want a return, you need to cover the shipping fees. The fees of shipping oversea are not cheap. That may be why some customers complain about Nastydress and said it is a scam. So before you add your favorite items to bag, read Nastydress shipping, return and other policies carefully.
Ⅳ.About the Refund
Nastydress offers two options of refund: wallet refund and original payment account. Nastydress Wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions. It is Nastydress’s store credit. If customers accept this refund, extra points will be rewarded, both wallet and N points can be used to purchase future products.
Among Nastydress complaints and reviews, returning is a big complaints. That not means Nastydress is scam and not reliable. Every coin has two sides. Some customers end up unhappy with negative reviews and complaints when shopping on Nastydress, while some others has positive reviews and good shopping experience. In order to solve issues sooner, here are some notes customers need to know after before a return and refund:
- Don’t return a parcel by yourself without a permission. Because an RMA form is needed for a return and staff of customer service will send it once the return is allowed.
- Used or washed items can’t be returned for a refund, all return items must have original tags and are in new condition. It’s a common rule when shopping online, no one complain about it.
- Every e-commerce business has its list of items out of returning, Nastydress also has the list. Returns and exchange for following items are not allowed: clearance items, discounted items, and all apparel listed under both the lingerie and swimwear categories.
Since there are many rules about Nastydress returns, why do we choose to shop on it? As i said before, every coin has 2 sides. Nastydress’s sexy style and cheap price is the another side.
If you have any reviews or complaints for Nastydress, pls feel free to leave comments here. Any other Nastydress complaints will show you on this blog.